CASE STUDY // DOWNHOLE TOOLS

How DWS Got Access to Real-time Data Across Rental Operations

About Downhole Well Solutions

Downhole Well Solutions is an oil & gas service company which provides superior products and service for the upstream market.
DWS wanted to find a software solution that would be flexible enough to be tailored towards their current workflow while at the same time, something with a robust platform and user friendly

Key challenges

Inventory management

Rental Unit Location Tracking

Capturing Repair & Maintenance Metrics

Right Fit

RigER helps to optimize and digitize the full cycle of Downhole Tool Operations from purchasing parts and assembling, to dispatching and repairing. It offers features tailored specifically for Downhole Tools Rental operations, including client tool request, order management dashboard, assembly, delivery ticket, return ticket, disassembly dashboard, repairs evaluation, C&D hours tracking, 3rd party inspections, rework, pull sheet, and more.

What DWS expected from the operations management solution:

“We already had a good idea of what our business processes and documents needed to look like, so we wanted to find a software solution that would be flexible enough to be tailored towards our current workflow while at the same time, something with a robust platform and user-friendly interface that would be reliable and easy to use.”

Outcome and Experience

During implementation, it was refreshing to be able to work with people who had a good understanding of the industry and its general operations. This made for quick implementation and brought up constructive conversation which ultimately led to a much better end product.

Customer’s Feedback

“Our experience with RigER has been great. After getting past the initial learning curve, it has been an invaluable tool for us by providing access to real-time data across our rental operations and ensuring our workflow processes are adhered to.”

Avinash Cuddapah
Managing Partner